Terms and Conditions
PROZOE PTE LTD — TERMS AND CONDITIONS
Effective from 20 July 2025
1. REGISTRATION – JOINING PROCOACH PERFORMANCE PROGRAMME
a. Initial Assessment
All new joiners must attend a one-hour ProCoach Assessment, where our coaches evaluate both intrinsic (e.g., behaviour, attention span, maturity, ability to handle pressure) and extrinsic qualities (e.g., motor skills, coordination, strength).
Assessment Fees:
- 1 pax: $120/hour
- 2 pax: $60/hour per participant
(Max 2 participants per session)
The assessment includes:
- Speed & Coordination
- Agility
- Strategic Thinking & Core Strength
- Balance
Successful candidates will receive approval from the coach to proceed to the next stage.
b. Fundamentals (Stage 2)
Athletes who pass the assessment enter the Fundamentals phase covering 9 components:
- Explosive & Reaction
- Hand-Eye Coordination
- Agility Ladder
- Skipping (Double Unders)
- Resistance Band
- Medicine Ball
- Posture Correction
- Balance
- Core Coordination
Duration: Typically 2–6 sessions, based on individual performance
Fees: $300 Special First-Month Trial (unlimited sessions for 1 month; non-extendable and non-pausable unless due to injury/illness with documentation)
A $200 refundable security deposit is also collected at this stage.
Athletes who complete Fundamentals early may attend group sessions for the remainder of the trial period.
c. Joining Group Sessions (Stage 3)
Upon completing Fundamentals, athletes may register for:
- 3-Month Unlimited Term ($700)
- Ad-hoc Sessions ($70/hour)
If within the trial period, no additional fee is required to join group sessions.
2. SECURITY DEPOSIT POLICY
- Refundable upon withdrawal, less any outstanding fees
- Cannot be used to offset programme fees
- Deductions apply for:
- Late payment: $20/week after each 7-day grace period
- No-show without notice: $30/incident
- Deposit depletion: Must top up $200 to continue participation
3. GROUP SESSIONS BY TERM
- Fee: $700 per term (3 months) – unlimited sessions
- Term Schedule Start: January, April, July, October
- Payment Due Date: 23rd of the preceding month
- Late Payment Fee: $20/week (deducted from deposit)
Additional Terms:
- Non-transferable and non-refundable
- Solo Top-Up: $70/hour (includes Sports Recovery, Rehab, and S&C)
- Stretch Therapy: $20/10 mins (by appointment only)
- No solo fee if only one participant shows up
- Ad-hoc Option: $70/hour
- Pro-rated Fee: Yes, based on join date. Full month charge before 15th, half-month on or after 15th
4. TIME-OFF & FEE ADJUSTMENTS
- Credit Notes:
- 3 consecutive weeks off: $80 credit
- Each additional week: $50 credit
- Applied to next term
- Approved Reasons: Exams, illness, travel, injury (documentation required)
- Monthly Option: $300 unlimited, 1-month validity (custom start date)
- Non-consecutive missed weeks do not qualify for credit notes
5. SOLO SESSIONS & CREDITS (FOR PERFORMANCE)
- Private Session: $120/hour
- Credit Packages:
- $500 credits (4-month validity, group classes only)
- $1,000 credits + $100 bonus (8-month validity)
- Family Sharing: Allowed within household
- Conversion: Partial offset for $500 credits; $1,000 credits must deduct bonus amount if converted
- Non-transferable & Non-refundable
6. TRAINING SCHEDULE & BOOKING
- Book via WhatsApp Group Chat (individual and main group)
- Booking at least 2 days in advance recommended
- Coach-Athlete Ratio:
- U12: 1 coach : 6 athletes
- U16: 1 coach : 8 athletes
- 2 coaches : 8 athletes
7. CANCELLATION & TERMINATION POLICY
- Class Absence Notification:
- ≥24 hrs in advance, or
- ≥2 hrs before for injury/illness
- Otherwise: $30 deduction from deposit
- Withdrawal:
- Notify at least 2 days before 23rd of month preceding term start
- No refunds on term fees
- Security deposit will be refunded after deduction of any dues
8. REJOINING THE PROGRAMME
- Athletes returning after 2+ months must complete 2 private refresher sessions ($120/hr each)
- The trial rate of $300 applies only to first-time joiners
9. PROCOACH PURSUIT (ADULT PROGRAMME)
a. Overview
ProCoach Pursuit is our adult S&C programme focused on functional training, pain-free movement, and long-term performance. For ages 21+.
b. Who It’s For
- Competitive or recreational athletes
- Individuals returning from injury
- Adults seeking smart, long-term training
c. Session Format
- Private (1 pax): $140/session (60 mins)
- Semi-private (2 pax): $180/session ($90 per person, 75 mins)
- Includes 10-min assisted stretch with Coach Cheryl
d. Days & Location
- Available: Mon–Sun (Closed on Thursdays)
- Location: 310 Tanglin Road, Phoenix Park
- All-weather sessions
e. Credit Packages
- $1,000 + $100 bonus
- $2,000 + $260 bonus
- $3,000 + $500 bonus
- $5,000 + $900 bonus
- No expiry, non-refundable, non-transferable outside household
f. Services Offered
- Strength & Conditioning
- Sports Recovery (e.g. massage, stretch)
- Sports Rehabilitation
Sessions can be substituted with Recovery/Rehab at no extra cost. For 2-pax sessions, timing may be split between individuals.
10. PAYMENT MODE
- Instructions will be provided by Administrator
- Full payment only; no instalment plans
11. CANCELLATION (PERFORMANCE & PURSUIT)
- Notify ≥24 hrs in advance
- Injury/illness: Notify ≥2 hrs before session
- Failure to do so: $30 deduction from either security deposit (Performance) or credits (Pursuit)
12. OTHER LEGAL CLAUSES
a. Privacy Policy
By joining ProCoach, you agree to the terms outlined in our Privacy Policy, which can be found on our website.
b. Limitation of Liability
Participants are responsible for their own safety. ProCoach and its coaches are not liable for any injuries, losses, or damages during or after sessions.
c. Governing Law
These terms are governed by the laws of Singapore.
d. Severability
If any part of these terms is invalid, the rest remains in full effect.
e. Declaration / Indemnity
By participating, you:
- Confirm you are 18+ or have parental/guardian consent
- Acknowledge that services provided are not medical treatments
- Assume all training risks
- Authorise limited sharing of relevant info
- Consent to use of photos/videos for promotional purposes (unless otherwise withdrawn in writing)
CONTACT INFORMATION
- DPO Name: Cynthia Oh
- Contact No.: +65 9884 8464
- Email: oyy.jbook@gmail.com